![]() provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Read more about how we win the right way. They pertain not only to our conduct within the company but also to conduct involving our customers, channel partners, suppliers and competitors. The Integrity at HP embody the fundamental principles that govern our ethical and legal obligations to HP. When you do that, you’re more innovative and that helps grow our bottom We celebrate the notion that you canīelong at HP and bring your authentic self to work each and every day. Respected and where people can be themselves, while being a part of Our history: HP’s commitment to diversity, equity and inclusion – it’s just who we are.įrom the boardroom to factory floor, we create a culture where everyone is HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere. Inspired by big challenges, driven to learn and grow, and dedicated to We’re in search of talented people who are We love taking on tough challenges, disrupting the status quo,Īnd creating what’s next. You’re out to reimagine and reinvent what’s possible-in your career as well as the world around you.Īre we. Ability to participate or lead in projects for process or quality improvements.Organizational skills to manage workflow and tasks.Strong understanding of internal processes, tools and usage of such tools in managing daily tasks. ![]() Advanced knowledge in call routing and case management processes for both E1 & E2 and obligation systems. ![]() Oversee compliance with operating procedures and standards.Experience in a phone based remote role.Excellent fluency in written and verbal English.Understands internal processes and tools such as USD, Global Newton, Sterling, Serial Number Repository, Serial Number Subassembly Tracker, Part Surfer, Warranty Entitlement, myPRS, S4, Excel, SharePoint, PowerPoint, Outlook, OneNote, WISE, Word, OBS, KCI Text Tool, SpeechMiner, SABA, Sandy, and HP.com.Experience in customer facing role either remote or face to face.Superior communication skills both written and verbal.Prior experience supporting Executive, Commercial and/or Consumer Escalations. Preferred 3-5 years applicable experience, or equivalent combination of experience and college education. Preserve customer relationships and protect the business.Process expert and subject matter expert on standard and nonstandard delivery types. Provide training to new and existing employees as needed. May provide input on training material for new and existing processes. Acts as a mentor and may provide some supervision of other non-exempt employees.Manages multiple tasks or cases simultaneously without supervision.Works with escalated customers and drives actions in post incident reviews.Leads projects for process or quality improvements (QA & sNPS) and documents changes.Provide resolution and feedback based on analysis. Reviews customer feedback related to customer entitlement, case management, and analysis of statistics related to customer access (phone) & case management.Monitor the service event through completion for compliance. ![]()
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